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FAQ
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1. What safety measures are observed during the production of your toys?All our toys are made of safe materials and meet international quality and safety standards such as EN71-1, 2.3. We carry out regular testing and inspections to ensure that products are safe for children.
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2. Are your toys suitable for children with special needs?Yes, we have specially designed toys that support the development of children with special needs. We offer a variety of options to improve motor skills, sensory skills and cognitive development.
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3. What materials are your toys made of?We use only high-quality and environmentally friendly materials such as wood, non-toxic plastic and hypoallergenic fabrics. Our toys do not contain harmful chemicals and are certified for use by children.
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4. How to choose a suitable toy for a child of a certain age?Each product description contains age recommendations. You can also use the filters on our website to find toys that are suitable for your child's specific age and developmental stage.
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5. Do you offer gift certificates?Yes, we have gift certificates of various denominations that you can purchase on our website. They make a great gift if you're not sure which toy to choose.
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6. How to place an order on your website?To place an order, add the selected items to your cart, proceed to checkout, enter your details and select a payment and delivery method. We accept a variety of payment methods, including credit cards and e-wallets.
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7. What payment methods do you accept?We accept credit and debit cards, bank transfers, as well as various electronic payment systems such as Klarna, PayPal and Apple Pay.
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8. How can I track my order?Once your order has been shipped, we provide a tracking number. You can use this number on the delivery service website to find out the current status of your order.
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9. What are your delivery terms?We offer various delivery options: standard, expedited and free for orders over a certain amount. Delivery is available nationwide and delivery times vary depending on the option selected and your location.
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10. Can I return or exchange an item?Yes, you can return or exchange an item within 14 days of purchase as long as it is unused and in its original packaging. Please contact our customer service to arrange a return or exchange.
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11. Do you have a loyalty program or discounts for regular customers?Yes, we have a loyalty program that allows you to accumulate bonus points for purchases and receive discounts. Subscribe to our newsletter to stay updated on all promotions and offers.
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12. How can I contact your support team?You can contact us through the contact form on the website, by phone or email. We try to respond to inquiries as quickly as possible and are always ready to help you with any questions.
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13. Do you provide gift wrapping services?Yes, we offer a gift wrapping service. You can choose it at the ordering stage, and we will beautifully pack your gift.
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14. What toys are the most popular among your customers?Our bestsellers include creative development kits, interactive toys and play sets. You can see the most popular products on a special page of our website.
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15. Is it possible to arrange delivery of a gift to another address?Yes, when placing an order you can specify a different delivery address and add a message with your wishes. We will deliver the gift directly to the specified address.
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